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Support

Last updated: 8 August 2026

Need a hand with Realvue? Email info@realvue.to and a real person will read it. We answer within two business days.

It helps enormously if you tell us the email address on your account, the platform you were connecting, and what you saw on screen. If the app crashed, mention roughly when, so we can find it.

Connecting a channel

  • Start in Connections. Pick the platform and sign in through that platform's own login. Realvue only ever shows numbers for channels whose ownership you have proven that way, so there is no manual way to add a count.
  • A channel says it needs re-authorizing. That means the platform expired or revoked the access you granted, usually after a password change. Disconnect it and connect it again; your history is kept.
  • Your numbers look behind. Follower counts refresh about once an hour, and live viewer counts refresh while you are streaming. Some platforms round or delay their own public numbers, and we show what their API reports rather than an estimate of our own.
  • TikTok and Instagram live counts are read on your own device from your own screen. Nothing is scraped from those platforms on our servers, so those readings only happen while you have that screen open.

Billing and cancellation

  • Who charges you. Payments are sold and processed by Lemon Squeezy as the merchant of record. Your receipts and invoices come from them.
  • Cancelling. Open Settings, then Billing, and use the billing portal link to cancel. You keep Pro until the end of the period you have already paid for, and nothing is charged after that.
  • Refunds. Write to info@realvue.to and tell us what happened. Refunds are handled under Lemon Squeezy's policy and applicable law.
  • Changing plan. Monthly and yearly can be switched from the same billing portal.

Deleting your account

You can delete your account yourself, from either the app or the website: open Settings and choose Delete account. Deletion is reversible for 30 days, in case you change your mind, and after that your account and its data are removed. Your connected channels are disconnected immediately and we stop reading anything from them.

If you cannot reach Settings, email info@realvue.to from the address on the account and we will do it for you.

Signing in

Realvue has no password. You enter your email, we send a six digit code, and you enter it. If the code has not arrived after a minute, check the spam folder and confirm the address, then request a new one. Codes expire shortly after they are sent, so always use the newest email.

Privacy and terms

What we collect and how long we keep it is set out in the Privacy Policy, and the rules of using Realvue are in the Terms of Service.

Still stuck

Email info@realvue.to. Realvue is operated by 7VN Intelligence LLC, a company registered in Wyoming, United States.