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Refund Policy

Last updated: 8 August 2026

Realvue Pro is a subscription, billed monthly or yearly through Lemon Squeezy, which is the merchant of record for every purchase. This page explains when you get money back and how to ask. It sits alongside the "Plans and billing" section of our Terms of Service, which governs if the two ever disagree.

Cancelling

You can cancel Pro at any time from Settings, Manage billing, or by emailing info@realvue.to. Cancelling stops the next charge. You keep Pro until the end of the period you have already paid for, and nothing further is taken. Cancelling on its own is not a refund of the period you are in.

The 14-day right of withdrawal (EU and UK)

If you are a consumer in the European Union or the United Kingdom, you have 14 days from the day you subscribe to withdraw and get a full refund of that payment. We do not ask you to waive this right at checkout, and you do not need to give a reason.

To withdraw, email info@realvue.to from the address on your account, within 14 days, and say you are withdrawing. We refund to the original payment method, normally within 14 days of being told.

Outside the withdrawal period

Fees already paid are non-refundable, except where the law where you live requires a refund, or where Lemon Squeezy's own policy provides one. That said, we would rather you were treated fairly than strictly. Write to us if any of these happened:

  • You were charged after cancelling, or charged twice for the same period.
  • Realvue was substantially unusable for a meaningful part of the period you paid for, because of a fault on our side.
  • You were charged for a renewal you did not intend and you have not used Pro since that renewal. Tell us promptly and we will normally refund it.

We do not refund because a connected platform changed its API, restricted your account, or stopped reporting a number, since that is outside our control. We will tell you honestly when that is what happened.

How to ask, and how long it takes

Email info@realvue.to from the email address on your account and tell us what happened. We reply within a few business days. Approved refunds are issued by Lemon Squeezy to your original payment method; how quickly it appears on a statement is up to your bank, usually 5 to 10 business days.

Chargebacks are slower and more expensive for everyone. Please write to us first.